This post was originally published on Finextra (Security)
Australia’s CommBank is turning the table on scammers, launching a fleet of thousands of AI-generated bot profiles to engage with and disrupt criminal networks fleecing consumers.
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The AI bots are deployed by Apate.ai – a cyber-intelligence firm and spin-out from Macquarie University.
“This is about flipping the script,” says James Roberts, CommBank’s general manager of group fraud. “Scammers are increasingly using AI to target Australians – we’re turning the tables by using AI to fight back. Every minute a scammer is engaging with a bot, is a minute they’re not targeting an Australian. The near real-time intelligence being gathered is a game-changer in how we help to protect our customers and the broader community.”
When a scammer calls or texts, the bots engage them in extended conversations, gather intelligence, and feed near real-time insights directly into CommBank’s scam control systems and the broader cross-sector anti-scam ecosystem.
Professor Dali Kaafar, CEO & founder of Apate.ai, says: “Our system is based on a ‘Honeypot’ strategy. In collaboration with our telco partners, Apate.ai operates a vast and constantly growing network of dedicated telephone numbers connected
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