This post was originally published on The FinTech Times
Research conducted by global financial technology firm, FIS in collaboration with Oxford Economics, has revealed the true impact of financial, operational, and technological disharmony, defined as disruptions and inefficiencies across the money lifecycle, on firms in the US, the UK and Singapore.
In two global surveys of a combined 1,000 C-suite business and technology leaders across six different industries, FIS and Oxford Economics found that businesses are losing out on an average of $98.5million a year as a consequence of cyber threats, fraud, regulatory hurdles, and operational inefficiencies.
The Harmony Gap: Finding the Financial Upside in Uncertainty study revealed nine sources of disharmony, with 88 per cent of respondents identifying cyberthreats as the most pressing source of tension, followed by fraud (79 per cent) and regulatory complexities (65 per cent). Other tensions identified by respondents were operational inefficiencies, payment friction, human errors, illiquidity, financial technology skills gaps, and reputational damage.
The survey results also shed light on the specific financial technologies that forward-looking organisations are employing to address disharmony in their operations. Over four-fifths (82 per cent) of surveyed leaders said they have implemented embedded finance solutions, realising an average 8.5 per cent growth in sales through these investments.
<img data-lazyloaded="1" src="https://thefintechtimes.com/wp-content/uploads/2025/04/Stephanie-Ferris-CEO-and-president-of-FIS.jpg" class="size-full wp-image-124012"
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