This post was originally published on The FinTech Times
To transform customer interactions and enhance employee experiences through scalable agentic AI, Deloitte, the multinational professional services network, has expanded its partnerships with Google Cloud and ServiceNow.
This collaboration signifies a broader effort, fueled by Deloitte’s 360-degree relationship with Google Cloud, to help organisations transform their operations. This includes Deloitte’s use of Agentspace to streamline internal business processes like project staffing, and the integration of advanced research tools such as Deep Research and Notebook LM within its innovation teams to accelerate client delivery.
Additionally, Deloitte and ServiceNow are building on a 12-year alliance, delivering transformative solutions and offerings to turn insights into impact and unlocking business value. Most recently, Deloitte is one of the first wave of alliances creating AI agents, built on the ServiceNow platform and trained on ServiceNow data.
Deloitte’s AI agents are designed for a broad range of tasks across various industries and business functions, including customer service, procurement, technical, marketing, sales, legal and human resources. Industry-specific agents are also available for health care, consumer and financial services.
Improving Agent2Agent
As AI agents become a competitive differentiator for companies to meet evolving customer and market demands, their collaboration across siloed enterprise systems is essential. To address this, Deloitte is working with Google
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